Senior Client Engagement Executive
On-siteSingapore, Singapore
Singapore, SingaporeOn-siteFull TimeSenior LevelEnterprise
Full TimeSenior LevelEnterprise
Job Summary
Strategize and execute client journey plans across multi-touchpoints (EDM, SMS) using Salesforce Marketing Cloud to meet recruitment, retention, and repeat client KPIs. Own the CRM budget and manage gifting strategies alongside client engagement initiatives. Lead digital CRM projects and provide timely feedback to regional teams for reporting and analytics. Contribute to retail events by building client communication journeys while collaborating with retail, regional, and learning teams. Manage ad-hoc e-business webmastering projects as needed.
Required Qualifications
- Min 5 years' and above of experience in similar role
- strong retail understanding and exposure
- preferably in agency or luxury retail / beauty category
- Strong mastery of CRM
- knowledge of power bi
- knowledge of salesforce marketing
Desired Qualifications
- exposure to selected ebusiness webmastering projects on an adhoc basis
- comfortable with numbers and data
- high level of detail-orientedness
- strong project management skills
- excited by the different retail events organised
- build of client communication journeys
- strategizing the client journey plan across multi-touchpoints (EDM, SMS, etc) using salesforce marketing cloud
- planning and executing CRM strategy to meet client KPIs (recruitment, retention, repeat)
- budget owner for CRM
- manage gifting strategies / client engagement initiatives
- lead the CRM digital projects
- ensure timely feedback to the region for reporting and analytics
- key custodian of CRM strategies across different touchpoints (EDM, sms) and across different channels (local market, travel retail, export markets)
- fast pace nature of luxury retail
- highly dynamic business landscape
- sense of curiosity and agility in developing new projects cross-functionally
- team player with strong communication skills
- collaborative approach to solutioning
- thrives on navigating complex environments with ambiguity
- delivering high standards of work under time pressure
- positive test and learn mindset
- harnessing the power of data
- qualitative client insights
- drive the business
- Exceptional creation and client experience
- Nurturing human potential
- Having a positive impact – on people, the environment and communities around the world
- arts, culture and creativity
- research & development
- sustainability
- innovation
- time to understand the brand, the business, and develop their personal motivations
- true collaboration and respect for all
- diversity is essential to the success of the organisation and its people
- rewarding people competitively
- wellbeing programmes
- learning and development opportunities
- parental leave for all parents globally
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