Senior Client Delivery Representative
$73,400–$183,600 year
RemoteUnited States
Job Summary
Lead complex enterprise client implementations from kickoff through deployment, serving as a trusted advisor to senior stakeholders and defining project scope, delivery plans, and key milestones. Drive executive-level governance, stakeholder communication, and delivery accountability while partnering with Product, Engineering, Implementation, and Client Success teams to translate business requirements into functional specifications. Manage multiple projects and workstreams, mitigating risks and resolving issues proactively to ensure successful outcomes and client satisfaction. Facilitate executive presentations, project reviews, and strategic discussions, mentoring team members to support continuous improvement of delivery processes. This remote role is based in the United States and requires occasional travel for client meetings. Candidates must have 5+ years of experience in enterprise client delivery within healthcare technology or analytics.
Required Qualifications
- 5+ years of experience in enterprise client delivery, implementation, consulting, or client-facing project management within healthcare technology, healthcare analytics, population health, value-based care, revenue cycle management, or a related healthcare domain
- Proven experience leading complex enterprise client implementations involving cross-functional teams, multiple stakeholders, and executive-level visibility
- Strong understanding of healthcare operations, healthcare technology implementations, and data-driven business solutions
- Demonstrated success managing relationships with senior client stakeholders and influencing decision-making at the executive level
- Experience driving project governance, risk management, issue resolution, and stakeholder communications across multiple concurrent initiatives
- Exceptional written, verbal, presentation, and interpersonal communication skills
- Strong organizational, analytical, and problem-solving abilities, with a proven track record of delivering results in fast-paced environments
- Bachelor's degree or equivalent combination of education and relevant experience
- PMP, Agile, Six Sigma, or comparable project management certification, or active pursuit of a similar certification
- Ability to travel occasionally for client meetings and company events
- Experience implementing healthcare SaaS, analytics, population health, value-based care, or revenue cycle solutions
- Experience facilitating solution design, requirements gathering, and implementation planning sessions
- Familiarity with healthcare data, reporting, analytics, and data integration concepts
- Experience using enterprise project management tools such as Jira, Smartsheet, or Microsoft Project
- A background in management consulting, healthcare advisory services, or business transformation initiatives
- To reside in the same country where the job is located
Desired Qualifications
- A Master's degree in Business, Healthcare Administration, Public Health, or a related field
- Experience implementing healthcare SaaS, analytics, population health, value-based care, or revenue cycle solutions is highly preferred
- Experience facilitating solution design, requirements gathering, and implementation planning sessions is beneficial
- Familiarity with healthcare data, reporting, analytics, and data integration concepts is desired
- Experience using enterprise project management tools such as Jira, Smartsheet, or Microsoft Project would be an asset
- A background in management consulting, healthcare advisory services, or business transformation initiatives is welcomed
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