Senior Client Delivery Director
On-siteSingapore, Singapore
Job Summary
Establish and oversee client governance to align expectations with Novotech capabilities, while leading the Executive Sponsor program for strategic clients. Monitor delivery health to identify early intervention points, collaborate with operations teams on recovery plans, and escalate emerging relationship concerns to the Executive Leadership Team. Translate client feedback into internal actions, define standardized feedback processes, and analyze satisfaction metrics to drive operational improvements. Identify new business opportunities, support bid processes with client insights, and ensure seamless onboarding for new clients through orientation and knowledge transfer. Maintain visibility of client priorities and commitments to ensure effective communication and follow-up throughout the project lifecycle.
Required Qualifications
- Proven experience in a senior client-facing role within a global CRO or comparable organization
- Strong track record of managing client relationships with senior client stakeholders
- Demonstrated ability to lead client governance and resolve complex client and delivery issues in a matrix environment
- Experience using operational data insights to design and drive service improvement
- Strong understanding of CRO operational delivery models
- Strong analytical skills and cross-functional influencing skill with the ability to translate complex data into actional insights and drive consensus across matrix teams
Desired Qualifications
- Preference will be given to candidates located within APAC
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