Senior Client Advisor - Short Hills
$43,680–$47,840 year
On-siteShort Hills, New Jersey, United States
Job Summary
Demonstrate active leadership on the selling floor to drive individual and team objectives and be accountable for sales results. Collaborate with peers to drive results through authenticity, empathy, and best practices while maintaining stock of designated areas on the selling floor and in the stock room. Transform each client experience into magical moments by creating a hand-crafted experience, engaging in the selling ceremony, and cultivating long-term authentic bonds through personalized connections. Capture customer data in the company's CRM database, promote cross-selling to increase UPT sales metrics, and clearly understand company set KPIs to identify strategies that enhance performance standards. Take an aggregate approach to recommend merchandise across all channels, fitting clients with shoes and ready-to-wear while working a variety of hours including mornings, evenings, and weekends.
Required Qualifications
- A caring and intuitive Senior Client Advisor with a passion for style
- Acting and thinking first of the client and their experience, having an in-depth knowledge of the desires, needs and expectations of luxury clients
- Being a master of storytelling and the art of asking engaging questions
- Computer knowledge to track inventory
- Proficient English language skills
- Previous retail sales experience
- luxury retail experience
- Strong interpersonal and communication skills
- ability to read, write, and interpret instructional documents
- Ability to effectively communicate with customers, peers, and management
- Ability to communicate on the telephone with proper etiquette
- Ability to multi-task while being attentive to customers
- remaining flexible to the needs of the business
- Ability to work as part of a team
- take initiative independent of direct supervision
- Regular and reliable attendance
- 5-days a week
- Full time schedule (37.5 hours)
- Part-time schedule (20-29 hours per week)
- work a variety of hours, which may include mornings, evenings, and weekends
Desired Qualifications
- knowledge of second language
- Previous retail sales experience preferred
- luxury retail experience a plus
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