Senior Client Advisor - Bal Harbour
On-site · Bal Harbour, Florida, United States
Job Summary
Senior Client Advisor role at Bal Harbour for Ferragamo. Responsibilities include leading on the selling floor, delivering an emotionally rich client experience, mentoring teammates, collaborating with peers to drive sales, maintaining stock and CRM data, and showcasing expert product knowledge and styling. Key duties involve transforming client experiences through personalized connections, promoting cross-selling to increase UPT, capturing customer data in CRM, and achieving KPIs through proactive, client-centric service. Requirements highlight client-focused service, storytelling ability, inventory awareness, strong communication, and fluency in English (second language preferred). Schedule includes a full-time option (37.5 hours) with potential for varied hours including mornings, evenings, and weekends.
Required Qualifications
- Previous retail sales experience preferred, luxury retail experience a plus
- Strong interpersonal and communication skills; ability to read, write, and interpret instructional documents
- Proficient English language skills; knowledge of second language preferred
Desired Qualifications
- Experience in luxury retail preferred, luxury clienteling skills
- Strong interpersonal and communication skills
- CRM and data handling experience
- Storytelling and ability to engage clients
- Fluency in English; second language preferred
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