Senior Claims Specialist, Property Claims
$115,000–$115,000 year
RemoteUnited States or Bermuda
Job Summary
Proactively manage assigned caseload of first-party Commercial Property claims from intake to resolution, including evaluation, reserving, and coverage analysis. Draft coverage letters and communicate coverage positions to insureds, brokers, and agents. Support TPA oversight and governance, including audits of Vantage's Property programs with findings presented to Claims Leadership. Apply strong negotiation skills and property expertise to drive appropriate outcomes through direct negotiation or alternative dispute resolution. Build and maintain strong relationships with TPA partners, insureds, brokers, agents, and internal stakeholders. Document claim files thoroughly in line with company policy, best practices, and regulatory requirements. Follow all of Vantage's reserving, escalation, and reporting protocols. Identify emerging trends across assigned caseload and the broader Property market and share insights with Claims Leadership and business partners. This remote role reports to the Head of Property Claims and includes performance-based bonus potential.
Required Qualifications
- A bachelor's degree or equivalent professional experience
- Minimum of seven (7) years of Commercial Property claims handling experience, including large/complex loss
- Active adjuster license(s) and/or eligibility to obtain one within 90 days of joining
- Strong interpersonal skills and the ability to effectively communicate and work independently
- High positivity, integrity, and dependability with a strong sense of urgency and results-driven orientation
- Developed problem-solving, analytical, and negotiation skills
- Working knowledge of MS Office applications, including Word, Outlook, Power Point, and Excel
- Ability to process and adapt to change in a rapidly growing company environment
Desired Qualifications
- Insurance designation – e.g. CPCU, AIC, AINS
- Experience in TPA oversight and auditing
- Ability to assist during CAT events
- Experience in collaborating with internal stakeholders such as legal, operations, underwriting and actuaries
- Demonstrated commitment to continuous improvement — both in personal skill development and in identifying efficiencies within the claims handling process
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