Senior Claims Manager- MCU
$105,651–$140,049 year
On-siteRaleigh, North Carolina, United States or Scottsdale, Arizona, United States
Job Summary
Manage personnel in the unit to ensure claim processing in a prompt, professional, and efficient manner in accordance with company guidelines. Direct examiners and adjusters in the proper investigation of coverage and liability issues, extend settlement authority, and conduct monthly quality control reviews of claim files. Interpret insurance contracts, manage litigation, subrogation, and salvage to ensure cost-effective returns, and assist in developing hired claim supervisors through continuous coaching and training. Furnish weekly and monthly management reports to the Director of Claims, resolve conflicts, and recommend new hires, salary increases, and promotions. Maintain confidentiality of pertinent information and establish relationships with auditors and government/regulatory agencies. Perform other similar or related duties as assigned.
Required Qualifications
- 4-year degree from an accredited institution
- Current resident adjuster's license
- Non-resident adjuster license where required in the state where ACIC does business
- Proficient knowledge of and adherence to state laws and regulations governing the handling of property and casualty claims
- Excellent computer skills
- Advanced communication skills
- Proficient understanding of accounting principles, construction, underwriting, marketing and auto physical damage estimating
- Knowledge of medical terms and legal issues
- Proficient knowledge of the litigation process and procedures
- Proficient knowledge of coverage, investigation, negotiation, salvage, arbitration subrogation, construction, and auto physical damage
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Ability to interpret an extensive variety of instructions in written or diagram form
- Reasoning; dealing with problems involving a few variables in standard situations
- Ability to use hands to finger, handle controls and talk or hear
- Ability to sit and reach with hands and arms
- Ability to stand and walk
- Ability to lift and/or move up to 25 pounds
- Ability to lift and/or move up to 50 pounds
- Close vision
- Color vision
- Ability to adjust focus
- 20% travel
Desired Qualifications
- 10 years' successful claims handling including advanced skills in coverage, investigation, negotiation, salvage, and subrogation
- 3-5 years' experience as Manager
- 3-5 years' experience with multi-line claims; heavy emphasis on Commercial Garage/Auto, Commercial Liability, Material Damage and Commercial General Liability
- 3-5 years' experience with multi-state responsibilities
- Experience with Excess and Surplus lines
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