Senior Claims Consultant
HybridNorth Sydney, New South Wales, Australia
Job Summary
Manage complex and high-risk Life Risk claims within delegated authority, making evidence-based decisions aligned to policy terms and Zurich's claims philosophy. Monitor claims risk, financial exposure, and compliance obligations while delivering strong customer outcomes without compromising assessment standards. Provide technical guidance and mentoring to claims consultants and administrators, contributing to continuous improvement initiatives across claims processes and practices. This role sits within the Life Claims team of Zurich, Australia's leading digital insurer, supporting a values-driven global organization focused on sustainable growth and digital transformation.
Required Qualifications
- at least 5 years' experience assessing Retail Life Risk claims, including complex or high-value claims
- Strong technical capability across the full claims lifecycle, including coverage, evaluation, and policy interpretation
- Sound knowledge of medical, legal, product, and regulatory considerations, including the Life Insurance Code of Practice (LICOP)
- Proven ability to exercise judgement and settle claims within delegated authority
- Experience coaching, mentoring, or providing technical support to others
- Confidence using claims systems and data to manage risk and drive quality outcomes
- Proven experience working collaboratively within a team environment and engaging with internal and external stakeholders
Desired Qualifications
- Ideally, at least 5 years' experience assessing Retail Life Risk claims, including complex or high-value claims
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