Senior Claim Supervisor
$105,000–$135,000 year
On-siteMontpelier, Vermont, United States
Job Summary
Direct and monitor a dedicated claim adjusting unit handling casualty and general liability lines, ensuring timely, accurate, and fair investigation and disposition of complex claims consistent with policy terms and legal requirements. Select, develop, and retain competent staff while reviewing workloads and claim files to ensure reserve adequacy and productivity standards. Provide technical direction on coverage matters, authorize vendor use, and coordinate reporting to reinsurers, carriers, and brokers. Serve as a resource for mentoring, knowledge sharing, and training agents and adjusters, while attending trials, depositions, and arbitrations as needed. Draft correspondence, manage performance appraisals, and suggest process improvements to enhance service quality. This role involves occasional overnight travel and may require direct claim handling as assigned.
Required Qualifications
- Bachelor's degree in business, insurance or a related field, or its equivalent
- Ten or more years of relevant claim supervisory and technical experience with demonstrated achievement and progressive responsibilities
- Expert knowledge of the technical aspects of property and/or casualty claims (including automobile, general liability, subrogation and litigation)
- Demonstrated ability to train and mentor assigned employees in all technical aspects of their job responsibilities
- Appropriate state Adjuster's License(s) where required by law
- Knowledge of property/casualty insurance claims management processes, systems and regulatory requirements
- Demonstrated commitment to professional development through continuing education related to the job through the attainment of recognized industry designations such as AIC, AEI, INS or CPCU programs, etc.
- Highly developed analytical, and negotiation skills
- Excellent verbal and written communication skills
- Planning, administrative and supervisory experience
- Demonstrated ability to exercise good judgment in dealing with professional and personnel situations
- Demonstrated ability to work effectively with a wide array of outside firms and organizations
- Demonstrated ability to deal effectively with company management, peers and co-workers
- Proficiency with PC applications including Microsoft Office (Word, Excel & Outlook)
- Ability to perform job responsibilities during stressful circumstances
Desired Qualifications
- Experience with imaging and estimating programs preferred
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