Senior Change & Transformation Consultant
HybridLondon, England, United Kingdom
Job Summary
Design and deliver sustainable organisational change by helping clients adopt new capabilities across AI, digital services, and modern ways of working. Lead people-side initiatives for AI adoption, governance, and responsible practices while driving agile, DevOps, and product maturity transformations. Conduct discovery, diagnostics, and stakeholder workshops to assess structures, cultures, and processes, synthesising complex information into clear insights and recommendations. Collaborate within multidisciplinary teams to navigate ambiguity and competing priorities, influencing from frontline teams to executive leadership. Work across sectors including education, social care, justice, and government to embed lasting transformation.
Required Qualifications
- Experience applying recognised frameworks (e.g. ADKAR, ACMP, CMI, Kotter, Lean Change Management) to organisational readiness assessments, change strategy development, and risk mitigation
- Skilled in stakeholder engagement, communications, training and transition planning
- You are able to influence at all levels, from frontline teams to executive leadership, using evidence, data and storytelling
- Experienced in designing, delivering and measuring adoption and behaviour change outcomes
- Confident coaching and mentoring leaders and teams through complex change
- Skilled at facilitating workshops that align stakeholders around a shared vision and build ownership of change
- Strong understanding of AI as an enabler of business transformation
- Experience supporting AI adoption, governance, capability building, and responsible AI practices
- Confident using AI tools to enhance delivery and client outcomes
- Capable of rapidly assessing organisational structures, cultures, processes and ways of working through discovery, stakeholder interviews and workshops
- Able to synthesise complex information into clear insights and recommendations
- Understands whole-system impacts and interdependencies, visualising change through stakeholder maps, impact assessments and journey mapping
- Experienced collaborating in multidisciplinary teams alongside designers, researchers, product managers and technologists
- Proven experience delivering change from mobilisation through adoption and hypercare, across domains such as digital and AI-enabled transformation, operating model change, and agile/DevOps adoption
- Comfortable navigating ambiguity and competing priorities; able to work with resistance to design interventions across people, process, culture and capability
- Certified practitioner in a recognised change management framework (e.g. ADKAR, ACMP, CMI, Kotter, Lean Change Management)
- Able to interpret performance data and organisational metrics to inform change decisions
- Skilled in systems thinking and co-design techniques
- Confident with collaboration tools such as Jira, Miro and Lucid
Desired Qualifications
- Worked to the GOV.UK Service Standard or within the public sector
- Worked on large-scale digital transformation programmes
- AI governance and implementation
- Agile coaching or organisational design
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