Senior Care Advocate II
$57,221–$67,226 year
On-siteHuntington Park, California, United States
Job Summary
Coordinate essential PACE services and promote participant satisfaction and retention through consistent, high-quality customer service. Lead efforts to support and address participant and family service questions, requests, complaints, appeals, and incident reporting while ensuring Medi-Cal and Medicare issues are effectively addressed via established workflows. Process involuntary disenrollments, facilitate on-site satisfaction surveys, and engage in other center-wide participant experience activities. Assist participants and families with linkage and referrals to community resources and perform other case management activities as needed. Collaborate with MSWs and interdisciplinary teams to achieve program and organizational goals while adhering to state and federal regulations.
Required Qualifications
- Bachelor's degree in social work or another health or human services field
- A minimum of 2 years of customer service or case management experience
- Experience in the healthcare field
- Knowledge of Medi-Cal, Medicare, and Social Security benefits
- Application and renewal requirements for Medi-Cal, Medicare, and Social Security benefits
- Related forms and documentation for Medi-Cal, Medicare, and Social Security benefits
- BLS/First Aid certificate
Desired Qualifications
- Experience in PACE or other healthcare settings serving the frail or elderly
- Bilingual: Spanish/English, Chinese/English, or another second language
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