Senior Care Advisor
$55,931–$73,840 year
On-siteLos Angeles, California, United States
Job Summary
Assess PACE eligibility by fostering relationships with prospective participants, family members, and caregivers to guide seniors through the enrollment process. Support inbound campaigns by answering questions, identifying underlying needs, and educating participants about PACE services and benefits. Make outbound calls to online leads interested in WelbeHealth PACE and effectively manage follow-up calls while maintaining high service standards. Collaborate with market leaders and the clinical team to assist participants with the Medi-Cal application process. Requires an Associate's degree or two years of relevant experience, including tele sales or Medicare/PACE sales, along with CRM proficiency. Base salary ranges from $26.89 to $35.50 USD.
Required Qualifications
- Associate's degree
- two (2) years of relevant experience
- one (1) year of experience in tele sales, customer services sales, Medicare or PACE sales
- Experience using CRM systems (Salesforce or other similar CRM system)
- Medicare Advantage or PACE experience
- Medi-Cal knowledge
- proof of vaccination, or a vaccine declination form
Desired Qualifications
- Associate's degree preferred
- two (2) years of relevant experience may be substituted in lieu of degree
- Minimum of one (1) year of experience in tele sales, customer services sales, Medicare or PACE sales experience preferred
- Medicare Advantage or PACE experience preferred
- Medi-Cal knowledge preferred
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