Senior Card Operations Administrator
On-sitePhoenix, Arizona, United States
Job Summary
Partner with Client Relationship Managers, Treasury Managers, and Portfolio Managers to add premium Commercial Card programs to client portfolios. Deescalate customer issues within the treatment period to meet expectations and act as a Subject Matter Expert on system parameters and capabilities. Deliver client servicing support during implementation, including online platform, payment, virtual card maintenance, reconciliation, and reporting training. Create and maintain recurring reports and data visualizations to communicate key metrics, ensuring accuracy and timeliness for internal stakeholders. Process performance analysis on datasets to identify trends and areas for improvement while responding to internal and external inquiries regarding card-related issues. Ensure compliance with applicable laws, regulations, and bank policies. Bachelor's degree required with 4+ years in credit card or debit card operations experience. Competitive salary, medical/dental insurance, 401k matching, and tuition assistance available.
Required Qualifications
- Desired Education – bachelor's degree (minimum - high school diploma)
- Have at least 4+ years in Credit card or Debit card operations, servicing or support experience
- Intermediate level knowledge of general banking operations; including Commercial Credit Card, Commercial Loans, Treasury Management and additional banking products and services
- Intermediate level knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices
- Comfortable using Microsoft suite of applications
- Experience working with CRM tools (ex. Salesforce, Microsoft365, etc.)
- Intermediate experience working in a production environment using queues and workflows
- Intermediate experience with either debit or credit cards
- Strong written and verbal communication skills
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.