Senior Butler
On-site · Phnom Penh, Phnom Penh, Cambodia
Job Summary
Senior Butler role in a luxury Accor property in Phnom Penh. Responsibilities include delivering personalized guest services to VIP, long-stay, repeat, and high-profile guests; coordinating butler services such as unpacking/packing, garment care, laundry, shoe care, and special amenities; managing guest itineraries, restaurant reservations, transportation, in-room dining setups, and special occasions; supervising and coaching Butlers and Junior Butlers; onboarding and training new team members; collaborating with Front Office, Housekeeping, F&B, Concierge, Engineering, and Security to ensure seamless guest experiences; maintaining high standards of etiquette, protocol, grooming, and confidentiality; ensuring compliance with hotel policies and local regulations. Requires proven luxury hospitality experience, exceptional communication and guest-relations skills, flexibility to work nights/weekends/holidays, and fluency in English. Degree from Tourism & Hotel Management preferred; knowledge of etiquette and international customs; advantageous Cambodian cultural knowledge.
Required Qualifications
- Proven experience as a Butler in a luxury hospitality setting
- Excellent verbal and written communication skills
- Fluency in English; additional languages are a significant asset
- Discretion and ability to maintain confidentiality
- Culinary knowledge and wine expertise
- Flexibility to work varied hours, including nights, weekends, and holidays
- Impeccable grooming and professional presentation
- Strong problem-solving and decision-making abilities
- Knowledge of Cambodian culture and customs is highly advantageous
- Degree from a School for Tourism & Hotel Management preferred
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