Senior Business Systems Analyst (SalesForce)

Lead, analyze, and document business requirements throughout the lifecycle of Salesforce initiatives, bridging communication between business and technology stakeholders. Probe, elicit, and validate current state processes to design desired future states, ensuring acceptance criteria clearly demonstrate changes to meet customer needs. Manage traceability of requirements, support testing script development, and drive problem resolution for complex issues while assessing risks against TD's regulatory framework. Provide subject matter expertise to promote innovation and ensure operational readiness for change management activities.