Senior Business Systems Analyst – RBC Advice Center, Branch Technology (ACBT)
On-siteToronto, Ontario, Canada
Job Summary
Lead requirements management by planning, eliciting, analyzing, and documenting business and system requirements including user stories, process flows, and acceptance criteria. Bridge business and technology by translating stakeholder needs into technical specifications while partnering with Agile teams to prioritize features and support sprint planning. Identify risks, dependencies, and mitigation strategies; review test plans to ensure deliverables meet quality standards. Maintain reusable system documentation and process repositories while building rapport with cross-functional teams, third-party partners, and business units. Leverage AI/ML solutions to enhance contact center systems, improve efficiency, and streamline business processes.
Required Qualifications
- 5+ years of experience as a Business Systems Analyst or Business Analyst
- Bachelor's degree in computer science
- Proven expertise in requirements planning, analysis, and documentation (e.g., user stories, process modeling, UI design, and acceptance criteria)
- Experience with Agile and iterative/Waterfall methodologies in large-scale projects
- Strong technical and non-technical communication skills, with proficiency in tools like Jira, Confluence, Visio, Lucidchart, and Mural
- Ability to manage multiple priorities and deliver under tight deadlines
Desired Qualifications
- Familiarity with APIs and contact center advisor systems
- Hands-on data analysis experience
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