SENIOR BUSINESS & SYSTEMS ANALYST BS&R 1 (Maximo Manage)
$113,683–$155,216 year
On-site · Toronto, Ontario, Canada
Job Summary
Senior Business & Systems Analyst focusing on IBM Maximo Manage workflow, configuration, and integration within the Work Management System. Responsible for solution configuration, application support, troubleshooting, and device management; lead business analysis activities across the project lifecycle (requirements gathering, blueprint workshops, specifications, testing scenarios, and rollout); develop and manage project documentation, plans, and sign-offs; provide work direction, coaching, and performance oversight; coordinate system upgrades and change management; liaise with Corporate IT and vendors to ensure data integrity, interfaces, and reporting; advance Maximo-related capabilities and provide guidance on best practices and standards.
Required Qualifications
- Extensive configuration knowledge and application support experience related to the IBM Maximo Manage (formerly Maximo) module within IBM Maximo Application Suite including facilities work order processing, preventive maintenance, master data modelling, automation scripts, including platform’s core features and functions.
- Demonstrated ability to quickly deliver the technical concepts associated with Maximo application design, programming as well as resolving support problems, with the ability to clearly articulate this information in terms appropriate to the various audience levels.
- Extensive experience providing support to large and complex projects or teams and working in Production Support teams in a high availability environment.
- Experience of using and support mobile field service applications such as Maximo Scheduling and IBM Maximo Mobile or equivalent would be an asset.
- IBM certification in the area of Maintenance or an approved equivalent combination of education and/or related experience would be an asset.
- Excellent interpersonal, negotiation, oral and written communication skills, with the ability to prepare and present detailed research proposals, methodologies, policies, standard project plans and reports. Ability to prepare, organize and present project documentation to various audiences (e.g. business case, feasibility study, project plans).
- Ability to effectively manage workload with strict time constraints.
- Ability to analyze/troubleshoot issues and create functional specifications for custom Maximo Application Suite developments and enhancements, including requirements, design and test cases.
- Demonstrated ability to learn new business concepts and technologies quickly.
- Ability to use project management tools (e.g. MS Project), methods and standards, estimating and tracking time and efforts, allocating and deploying resources, etc.
- Extensive research, analytical, conflict resolution and problem-solving skills.
- Ability to identify risks by thoroughly assessing implications of proposed solutions.
- Ability to work effectively as a team member and collaboratively with others in a multidisciplinary team.
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