Senior Business Relations Manager - Chicago, IL
$140,000–$150,000 year
On-siteChicago, Illinois, United States
Job Summary
Lead strategic account management for high-value enterprise clients, serving as the primary C-suite contact to drive retention and unlock new revenue through upselling and cross-selling. Cultivate deep, trust-based relationships with key decision-makers while acting as the ultimate escalation point for critical account issues. Partner cross-functionally with Product, Operations, and Sales teams to align deliverables with evolving client goals, proactively identifying opportunities for contract renewals and expansions. Forecast future account growth and navigate complex competitor landscapes to position the organization as an indispensable thought partner. Manage a portfolio of institutional partnerships requiring high-level diplomacy and financial acumen to ensure long-term relationship health and mutual success.
Required Qualifications
- High School diploma
- Bachelor's degree in Business, Communications, Finance, Management, Marketing, or Sales
- 7+ years of experience in Account Management, Business Development, Client Relations, Customer Success, or Executive Sales
- experience managing high-level accounts
- Legal authorization to work in the U.S. indefinitely
Desired Qualifications
- Excellent verbal and communications skills
- Strong Client Relations skills
- Strong Leadership skills
- The ability to manage multiple accounts and build new relationships with clients simultaneously
- The ability to present to C-level executives and upper management daily
- The ability to forecast future accounts
- The ability to travel up to 50% domestically
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