Senior Business Operations Partner - (B4)
On-siteHsinchu, Taiwan, Taiwan
Job Summary
Own and drive the end-to-end order-to-revenue process, including forecasting, order management, shipment execution, billing, and revenue realization. Partner closely with Sales leadership to support customer commitments, booking plans, and revenue objectives while serving as a trusted advisor on operational risk management. Manage complex customer orders by evaluating risks, providing recommendations, and acting as the primary escalation point for critical fulfillment issues. Collaborate with Finance, Manufacturing, Logistics, Legal, and regional operations teams to ensure seamless execution and maintain high data integrity within ERP systems. Monitor the order pipeline and business performance metrics to proactively identify risks, ensuring compliance with contractual obligations and trade regulations.
Required Qualifications
- Bachelor's degree in Business, Supply Chain, Operations Management, Engineering, or a related field
- 8+ years of experience in Business Operations, Sales Operations, Customer Operations, Commercial Operations, Order Management, or related operational functions
- Experience supporting customer-facing businesses in semiconductor, manufacturing, capital equipment, or high-tech industries
- Strong understanding of order management, customer commitments, forecasting, logistics, revenue realization, and commercial business processes
- Proven ability to evaluate complex business situations and make sound operational recommendations
- Demonstrated experience influencing cross-functional stakeholders and driving alignment within a matrixed organization
- Experience working with ERP systems, preferably SAP
- Strong analytical, problem-solving, and decision-making capabilities
- Excellent communication and stakeholder management skills, including experience partnering with Sales leadership and senior business stakeholders
- Ability to balance attention to detail with a broader understanding of business priorities and customer impact
- Self-motivated, proactive, and comfortable operating independently in a dynamic global environment
Desired Qualifications
- Candidates with direct experience supporting customer-facing operations, order-to-revenue processes, revenue execution, forecasting, and commercial business operations are strongly preferred
- Direct experience in business operations, sales operations, customer operations, or order management environments is preferred over purely project-based roles
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