Senior Business Operations Manager
$129,300–$227,300 year
Remote · Durham, North Carolina, United States or North Carolina, United States
Job Summary
Senior Manager, Business Strategy & Operations at Genesys Cloud. Owns analytics and strategic insights for product leadership; designs and maintains dashboards, scorecards, and KPI frameworks to track growth, retention, adoption, and business health; drafts quarterly reviews and board-level materials; drives cross-functional strategic initiatives from framing to execution; emphasizes analytical quality, rigor, and clear executive communication; collaborates with Product, Finance, Customer Success, and Sales to translate data into actionable recommendations; expects experience in SaaS/recurring-revenue contexts and strong Excel/SQL skills with familiarity in Tableau/Snowflake and exposure to Python or R as a plus.
Required Qualifications
- 5 to 8 years of experience in a rigorous analytical environment: management consulting, investment banking, product management, Big 4 advisory, or a high-performance in-house strategy or FP&A function
- Exceptional attention to detail with a natural instinct for catching inconsistencies and pressure-testing outputs before they reach stakeholders
- Strong critical thinking skills; ability to consider broader strategic implications of analysis, connect findings to business context, and ask the next right question
- Fluency with Excel including familiarity with statistics, optimization, customer retention, and cohort analysis frameworks, ideally in a recurring-revenue or SaaS context
- SQL proficiency strongly preferred; candidates without it must demonstrate a clear ability and willingness to become proficient quickly
- Outstanding written and verbal communication skills; able to convey nuanced analysis succinctly to both technical and non-technical audiences, including senior executives
- High degree of ownership and self-direction; comfortable operating with ambiguity and driving work forward independently
- Preferred Qualifications: Experience with Tableau, Snowflake, and emerging AI tools (e.g., Cursor, Zenlytic); familiarity with Python or R; prior exposure to cloud software, SaaS, or CCaaS markets
- Experience supporting or preparing materials for board-level or executive leadership audiences
- Compensation: market-competitive salary with base range $129,300 - $227,300
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