Senior Business Analyst
On-siteColumbus, Ohio, United States
Job Summary
Facilitate Customer Transformation program implementation for omni-channel digital experiences, including web, mobile app, and chatbot roadmaps. Develop and manage business requirements and project plans with partners and vendors while writing user acceptance test scripts to ensure functionality. Coordinate website testing during and after deployments, providing strategic insight to leadership on delivering innovative, reliable, and efficient customer experiences. Anticipate future trends and assess complex situations to influence decisions, driving clear, timely communication and effective meetings. Build high-performing teams through collaboration and continuous improvement, ensuring goals align across functions.
Required Qualifications
- Demonstrated ability to understand and discuss technical concepts and digital operations
- Strong analytical, troubleshooting, and problem-solving skills
- Ability to work with cross-functional teams in a fast-paced environment
- Excellent written and verbal communication skills
- Proficiency with Microsoft Excel, Word, Visio, and PowerPoint
- Digital customer platform experience (managing customer-facing platforms including websites, chatbots, alerts programs, or mobile applications)
Desired Qualifications
- A passion for improving customer experiences in digital technology
- Experience managing customer-facing software solutions
- Project Management experience
- Experience with the utility or energy industry preferred
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