Senior Business Analyst, IT Operations
$81,499–$138,549 year
RemoteUnited States
Job Summary
Gather, clarify, and document data-related and system requirements in partnership with stakeholders and technical teams. Create stories and tasks in JIRA to support client deliverables and ensure proper execution of operations and dev-ops enhancements. Support meetings with stakeholders to prepare functional requirements documentation, including business requirements, functional specifications, and user stories. Function as a liaison between Product, stakeholders, marketing, and other functional organizations to facilitate discussions and ensure clear communication. Convey requirement specifications and system documentation in concise language to facilitate stakeholder understanding. Assist project delivery through task tracking and project management using relevant tools. This role supports ICF's Sightline platform for energy efficiency and clean energy programs within the Centralized Operations, Analytics and Technology group.
Required Qualifications
- Bachelor's degree in Math, Engineering, Science, IT or related discipline (applicants can substitute one year of related experience for one year of education)
- 5+ years of experience working in a Business Analyst or similar role supporting data-driven or technical systems, with a focus on requirements gathering, stakeholder collaboration, and translating business needs into technical solutions
- A Master's degree or PhD may substitute for up to two years of required experience
- 2+ years of experience prioritizing multiple projects to meet goals, deliverables, and time sensitive assignments and deadlines
- Must reside within US
- Preferred: Reston, VA (hybrid or remote)
- Must be able to lift 50 lbs
Desired Qualifications
- Prior experience with gathering software requirements, especially related to working with teams to define data needs and ensure clarity of system inputs and outputs
- Prior experience prioritizing multiple projects to meet goals, deliverables, and time sensitive assignments and deadlines
- Prior experience working in an Agile software development process
- Prior experience with supporting data-related workflows or systems
- Knowledge and experience with JIRA and/or Confluence
- Proven ability to develop system documentation to track issues and to work with developers to ensure that requirements are being met
- Experience defining and documenting business processes and software requirements in an agile software development process
- Demonstrated ability to manage multiple tasks and projects simultaneously with a high degree of accuracy and attention to detail, especially in a consulting environment
- Proven track record effectively and independently prioritizing tasks and managing time to meet deadlines in a fast-paced environment
- Strong interpersonal, listening, and communication skills, with the ability to clearly articulate complex ideas and build relationships across teams
- Ability to collaborate effectively with both technical and non-technical stakeholders and facilitate alignment across cross-functional teams
- Excellent interpersonal skills including courtesy, professionalism, and a cooperative attitude
- Comprehensive knowledge and experience in MS Office products
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