Senior Business Analyst
On-site · Lisbon, Lisbon, Portugal
Job Summary
Senior Business Analyst to support the COO Office by analyzing complex operating models and end-to-end processes to design practical, future-state service delivery and system solutions. Lead analysis of current state operating models, map end-to-end global processes, identify bottlenecks and control gaps, and shape future state designs. Drive requirements discovery for COO Office, finance systems, IT, workflow, data analytics, AI, e-signature and process improvement projects. Define and validate business requirements, user stories, acceptance criteria, test scripts, and decision support materials; prepare option analyses, benefits tracking, and implementation plans. Collaborate with Finance, IT, Operations, Compliance, vendors and users to ensure solutions meet business needs, improve day-to-day practices, and maintain appropriate controls. Strong experience with finance/ERP platforms (Dynamics 365 preferred), data analytics, workflow systems, UAT, data validation, and governance; ability to draft executive decision papers and provide clear requirements and process notes; fluency in English. Join a globally distributed firm delivering investment migration and citizenship planning, with a focus on innovative, high-impact projects and professional growth.
Required Qualifications
- 7+ years as a Senior BA, Process, Systems, or Operations Analyst
- Strong requirements leadership, process mapping, workflow design, operating model analysis, and root-cause problem solving
- Experience with finance/ERP platforms, CRMs (Dynamics 365 preferred), workflow systems, data analytics, and MS Office
- Ability to define current/future state processes, service models, governance, controls, and role responsibilities
- Experience leading UAT, data validation, defect tracking, requirements traceability, and benefits tracking
- Understanding of e-signatures, automation, AI tools, information security (access controls, audit trails), and data protection
- Excellent written English with a proven ability to draft clear requirements, process notes, and executive decision papers
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