Senior Business Analyst
$83–$78,500 year
On-siteOmaha, Nebraska, United States
Job Summary
Document and analyze current-state processes to identify improvement opportunities, then define future-state solutions using data analysis and external research. Partner with stakeholders during Agile ceremonies and PI planning to decompose epics into detailed user stories and acceptance criteria. Track and report on KPIs, insights, and business outcomes to support cross-functional teams with data-driven recommendations and process improvements. This role delivers strategic consulting, design, advisory services, and contact center analytics within Concentrix's Technical Products and Services team, helping clients modernize and simplify the customer experience.
Required Qualifications
- Experience as a Business Analyst or similar role
- Strong background in process documentation, requirements gathering, and user story development
- Experience working in Agile environments
- Strong analytical, communication, and stakeholder management skills
- Experience with reporting, analytics, and KPI tracking
- Must reside in the United States or have a valid U.S. address for residence
- Only applicants who are legally authorized to work in the United States will be considered for this position
Desired Qualifications
- Experience with Jira, Snowflake, and Tableau
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.