Senior Billing Officer
On-siteSydney Central Business District, New South Wales, Australia
Job Summary
Oversee and optimise complex billing, reconciliation, and customer payment processes by applying critical thinking to identify operational bottlenecks and perform root-cause analysis. Leverage AI and data literacy to analyse complex information, identify trends, and provide actionable insights that enhance the revenue generation cycle and overall governance. Drive strategic solutions by mapping stakeholder interests, managing up to senior leadership, and partnering with cross-functional teams to deliver solutions that improve customer experience. Lead and mentor peers through process rollouts, providing day-to-day guidance and coaching to uplift overall team capability. This role sits within Transurban's innovative team focused on continuous improvement, where you contribute to lasting changes shaping the future of cities and communities.
Required Qualifications
- A strong foundational background in a high-volume, dynamic, and computerised billing or financial environment
- demonstrated knowledge of billing systems and processes
- Excellent written, verbal, and interpersonal communication skills
- Intermediate to advanced technical proficiency in databases and spreadsheets
- experience with macros, modules, queries, or scripts
- Exceptional problem-solving skills
- ability to quickly understand complex, technical systems and workflows
- Proven experience in change leadership and team development
- adaptability and a focus on collaborative delivery
- ability to mentor staff
- maintain consistent standards
- keep teams engaged under pressure
- A results- and outcome-focused mindset
- commercial acumen
- customer-focused thinking
Desired Qualifications
- experience with MS Excel
- experience with MS Access
- experience with SQL Server
- experience with Visual Basic
- experience with macros, modules, queries, or scripts
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