Senior Billing Analyst
On-siteRaleigh, North Carolina, United States
Job Summary
Manage billing operations from invoice creation to payment tracking across multiple markets and currencies. Submit invoices through client billing platforms, ensuring alignment with contract terms, tax regulations, and internal policies. Process adjustments such as time and cost reallocations, write-offs, and discounts with documented approvals. Maintain accurate records and audit trails while acting as the primary contact for internal teams and external clients on billing inquiries. Reconcile account discrepancies, investigate client disputes, and support collections as needed. Generate reports including aging reports and cash flow projections to support internal decision-making. Contribute to process improvement initiatives and train new team members. Requires strong numeracy skills, proficiency in Excel, and comfort with flexible hours including occasional off-hours support.
Required Qualifications
- Strong numeracy and reconciliation skills; confident working with financial data.
- Proficiency in Microsoft Excel and Word.
- Comfortable working flexible hours, including occasional off-hours support.
- Clear and professional communication skills; able to work effectively with cross-functional stakeholders across regions.
- Strong organizational and time management abilities with a focus on results and meeting deadlines.
- A proactive approach to identifying inefficiencies and suggesting process improvements.
- Previous experience in a shared services or global operations environment.
- Familiarity with billing systems and procedures.
- Experience using enterprise billing platforms (e.g., 3E or similar tools) in a professional services or complex billing environment.
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