Senior Benefits & Leave Specialist
On-siteMexico City, Mexico City, Mexico
Job Summary
Serve as the primary liaison between benefit and leave vendors and Salesforce employees, interpreting policies to provide guidance and clarify procedures. Maintain case management dashboards to ensure timely responses aligned with key performance indicators while identifying trends to create training opportunities for the team. Partner with global stakeholders, the Benefits COE, Payroll, and legal counsel to design seamless end-to-end employee experiences for complex programs. Manage special projects requiring stakeholder input, lead user acceptance testing for system enhancements, and update internal articles to reflect process changes. Assist with workers' compensation claims and recommend scalable solutions to aid Tier 0 and Tier 1 resolution. This role supports the Employee Success function within Salesforce's People Services, leveraging best practices to deliver a world-class employee experience.
Required Qualifications
- Minimum 1-3 years experience in human resources
- experience in benefit and leave of absence administration
- vendor management
- Prior experience working in a centralized human resource function preferred
- Ability to build, develop, implement, and engage in new service delivery approaches
- Demonstrated ability to navigate successfully within ambiguity, multiple priorities, and a constantly changing environment
- Adept understanding of client motivations and business pain points
- Experience working in a high volume, fast-paced environment
- Experience in a high growth technology company
- Ability to make decisions guided by policies, practices, procedures, and business plan
- Uses best practices and knowledge of internal or external business issues to improve delivery of services
- Works independently and collaboratively
- receives moderate guidance on day-to-day work and deliverables
Desired Qualifications
- SHRM Certification recommended
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