Senior Benefits Analyst
RemoteIreland
IrelandRemoteFull TimeSenior LevelSoftware PlatformLarge
Full TimeSenior LevelLargeSoftware Platform
Job Summary
Lead plan renewals, oversee day-to-day operations, and implement changes for global benefits programs across PEO, EOR, and legal entity arrangements. Manage eligibility, enrollment, billing, and quality assurance while resolving escalations and tracking accuracy metrics. Partner with brokers, vendors, and internal teams like Payroll and Finance to support compliance and accurate reporting. Analyze utilization, cost, and survey data to develop business cases that improve program outcomes and simplify processes. Serve as a subject matter expert for complex inquiries, triaging cases and applying local requirements to drive continuous improvement.
Required Qualifications
- Proven track record owning global benefits programs, including partnership with international brokers and local vendors
- Strong knowledge of core benefits concepts, such as medical, dental, vision, life, disability, and supplemental benefits
- Familiarity with multi-country environments, including working with PEO and EOR providers and local brokers
- Experience supporting benefits during country expansions and transitions
- Experience using human resources information systems and benefits administration tools
- Attention to detail in billing reconciliation, data entry, process testing, and quality assurance
- Strong analytical skills and experience using benefits utilization, cost, and survey data
- Experience using spreadsheets with lookup formulas and pivot tables
- Strong written and verbal communication skills
- Ability to explain complex benefits topics in accessible language
- Ability to communicate decisions with patience and sound judgment
- Ability to collaborate with Payroll, Finance, Legal, People Operations, People Business Partners, and works council representatives
- Ability to manage multiple priorities in an all-remote environment
- Willingness to use software tools and automation to improve processes
- Willingness to work in accordance with GitLab's values
Desired Qualifications
- Curiosity about artificial intelligence tools and a willingness to use them to improve benefits work and team processes
- Workday experience
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