Senior Banker - The Pedlar - Holyoke, MA

Job Summary

Required Qualifications

• •High School diploma
• •Two years' related experience
• •Ability to obtain the National Mortgage Licensing System (NMLS) registration
• •Must obtain said license after a period, to be determined by decision maker
• •Must be able to successfully complete the registration process, which includes, and is not limited to, undergoing a criminal background and credit check
• •Must remain in compliance with the NMLS License regulations and rules
• •Knowledge of computer applications including Word and Excel
• •Ability to use basic computer skills to enter and/or retrieve data
• •Advanced cash handling experience
• •Mathematical acumen
• •Exceptional attention to detail
• •Ability to manage time effectively and multitask in a dynamic environment
• •Thrives in fast-paced settings
• •Demonstrating adaptability and a proactive approach to change
• •Excellent verbal and written communication skills
• •Strong interpersonal and customer service abilities
• •Talent for building and maintaining client and business relationships
• •High level of discretion and integrity
• •Willingness to travel to various banking center locations throughout region as needed and assigned
• •Ability to complete on-the-job training
• •Demonstrate proficiency in accordance with company standards and guidelines
• •Flexibility to work and travel to other banking center locations as needed, including evenings and weekends
• •Must be able to lift 50 lbs
• •Must be able to stand
• •Must be able to bend
• •Must be able to drive
• •Must be able to travel
• •Must be able to reach
• •Must be able to walk
• •Must be able to stoop
• •Must be able to crouch
• •Must be able to sort
• •Must be able to write
• •Must be able to keyboard
• •Must be able to listen and speak
• •Must be able to open/closing the branch
• •Must maintain security standards
• •Must ensure compliance with all regulatory requirements including BSA and CIP
• •Must complete and maintain required documentation
• •Must complete annual training
• •Must maintain thorough knowledge of PeoplesBank products and services
• •Must complete annual product training
• •Must represent the bank in alignment with service standards
• •Must address and resolve customer concerns professionally
• •Must document outcomes per bank policy
• •Must review and approve transaction exceptions and overrides
• •Must escalate complex issues to management as needed
• •Must support consumer lending by accepting applications
• •Must assess customer needs
• •Must recommend appropriate products and payment options
• •Must manage cash operations including vault, ATM, and coin machine responsibilities
• •Must reconcile cash and negotiables in line with performance standards
• •Must serve as Safe Deposit custodian
• •Must manage contracts and access per guidelines
• •Must deliver an exceptional customer experience focused on relationship building, market growth, and regulatory compliance
• •Must perform daily banking operations including account opening/closing, transaction processing, and customer support
• •Must ensure accuracy and adherence to bank policies
• •Must identify opportunities to deepen customer relationships
• •Must refer to internal business partners as appropriate
• •Must collaborate with team members to achieve branch goals
• •Must contribute to overall market success
• •Must apply advanced knowledge of bank policies and procedures to support team operations and resolve customer issues
• •Must be designated as a key-holder responsible for opening/closing the branch and maintaining security standards
• •Must be available for weekend shifts
• •Must be available for evenings
• •Must be available for travel to various banking center locations throughout region
• •Must be available for offsite at community, financial education and bank-at-work events several times a year
• •Must be available for business calls with the Banking Center Manager
• •Must be based in our Pedlar Banking Center in Holyoke, MA
• •Work location may vary due to business needs after employment

Desired Qualifications

• •Associates degree
• •Will consider a combination of education and experience