Senior Banker - Southern Pines Financial Center
$31,200–$31,200 year
On-siteSouthern Pines, North Carolina, United States
Job Summary
Serve as the first point of contact for financial center clients, uncovering personal banking needs for individuals and small businesses while offering appropriate solutions and connecting them to specialists. Deepen client relationships through platform services, support self-service or transactional activities, and conduct consistent outbound calls with follow-up routines. Partner with teams to provide consumer and small business solutions, educate clients on simple transactions via self-service technologies, and optimize the client experience using available resources. Adhere to established processes, laws, and guidelines when performing day-to-day activities such as opening accounts, account maintenance, and Digital Assisted Shopping. Manage client interactions by taking the best course of action for the bank and its clients while abiding by all regulatory requirements. Work weekends and/or extended hours, including being scheduled at any financial center location within a reasonable distance.
Required Qualifications
- Minimum of one year demonstrated sales experience in a relationship-oriented and client-centric environment
- Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client
- Collaborates effectively to get things done, building and nurturing strong relationships
- Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives
- Confident in identifying solutions for helping new and existing clients based on their needs
- Strong written and verbal communications skills
- Can communicate effectively and confidently and is comfortable engaging all clients (in-person and by phone)
- Ability to learn and adapt to new information, technology platforms, handle ambiguity and adapt to changing circumstances
- Applies strong critical thinking and problem-solving skills to meet clients' needs
- Demonstrates effective time management skills and the ability to organize, prioritize and perform multiple tasks simultaneously
- Is a commissioned notary or can successfully obtain a notary commission in the state you work within a few months of start date in role (exact timeframe varies by location due to differing state laws)
- Must be able to work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distance
Desired Qualifications
- Associate's Degree or Bachelor's Degree in business, finance or a related field
- Experience working in a financial center where goals were met or exceeded
- Retail and/or sales experience in a salary plus incentive environment
- Experience working in an environment with individual and/or team goals where goals were routinely met or exceeded
- Experience with financial information, spreadsheets and financial skills
- Knowledge of banking products and services
- Strong computer skills including Microsoft applications and previous experience utilizing laptop technology
- Active Listening
- Business Acumen
- Customer and Client Focus
- Oral Communications
- Problem Solving
- Account Management
- Client Experience
- Branding
- Client Management
- Client Solutions Advisory
- Relationship Building
- Business Development
- Pipeline Management
- Prospecting
- Referral Identification
- Referral Management
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