Senior Banker II - Pender Village Financial Center
$54,080–$67,600 year
On-siteFairfax, Virginia, United States
Job Summary
Uncover personal banking needs for individual and small business clients by recommending tailored products and solutions. Balance working service requests with transactional activities including in-person and inbound call delivery. Conduct consistent follow-up routines while handling complex engagements, introducing banking products like checking accounts, credit cards, and loans. Manage risk in transactions and partner with teams to provide consumer and small business strategies. Assist clients with self-service technologies and adhere to established processes and regulatory requirements. Work weekends and extended hours in the 1st shift at Pender Village Financial Center.
Required Qualifications
- Minimum of one year demonstrated sales experience in a relationship-oriented and client-centric environment
- Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client
- Collaborates effectively to get things done, building and nurturing strong relationships
- Displays passion, commitment, and drive to deliver an experience that improves our clients' financial lives
- Confident in identifying solutions for helping new and existing clients based on their needs
- Strong written and verbal communications skills
- Can communicate effectively and confidently and is comfortable engaging all clients (in-person and by phone)
- Ability to learn and adapt to new information, technology platforms, handle ambiguity and adapt to changing circumstances
- Applies strong critical thinking and problem-solving skills to meet clients' needs
- Demonstrates effective time management skills and the ability to organize, prioritize and perform multiple tasks simultaneously
- Is a commissioned notary or can successfully obtain a notary commission in the state you work within a few months of start date in role (exact timeframe varies by location due to differing state laws)
- Must be able to work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distance
Desired Qualifications
- Associate degree or Bachelor's Degree in business, finance, or a related field
- Experience working in a financial center where goals were met or exceeded
- Retail and/or sales experience in a salary plus incentive environment
- Experience working in an environment with individual and/or team goals where goals were routinely met or exceeded
- Experience with financial information, spreadsheets, and financial skills
- Knowledge of banking products and services
- Strong computer skills including Microsoft applications and previous experience utilizing laptop technology
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