Senior Banker II - East Springfield Financial Center
$54,080–$67,600 year
On-siteSpringfield, Missouri, United States
Job Summary
Uncover personal banking needs for individual and small business clients by offering appropriate solutions and connecting them to specialists. Balance working service requests and transactional activities through in-person interactions and inbound call delivery. Proactively connect with clients, conduct consistent follow-up routines, and handle complex engagements while assisting with self-service technologies. Leverage available resources to optimize the client experience and deliver operational excellence, ensuring adherence to established processes, laws, and guidelines for account opening and maintenance. Manage client interactions by taking the best course of action for the bank and its clients while abiding by all regulatory requirements.
Required Qualifications
- Minimum of one year demonstrated sales experience in a relationship-oriented and client-centric environment
- Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client
- Collaborates effectively to get things done, building and nurturing strong relationships
- Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives
- Confident in identifying solutions for helping new and existing clients based on their needs
- Strong written and verbal communications skills
- Can communicate effectively and confidently and is comfortable engaging all clients (in-person and by phone)
- Ability to learn and adapt to new information, technology platforms, handle ambiguity and adapt to changing circumstances
- Applies strong critical thinking and problem-solving skills to meet clients' needs
- Demonstrates effective time management skills and the ability to organize, prioritize and perform multiple tasks simultaneously
- Is a commissioned notary or can successfully obtain a notary commission in the state you work within a few months of start date in role
- Must be able to work weekends and/or extended hours
- Must be able to travel to any financial center location within a reasonable distance
Desired Qualifications
- Associate's Degree or Bachelor's Degree in business, finance or a related field
- Experience working in a financial center where goals were met or exceeded
- Retail and/or sales experience in a salary plus incentive environment
- Experience working in an environment with individual and/or team goals where goals were routinely met or exceeded
- Experience with financial information, spreadsheets and financial skills
- Knowledge of banking products and services
- Strong computer skills including Microsoft applications and previous experience utilizing laptop technology
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