Senior Backend Platform Developer, Contact Center Systems
On-siteAustin, Texas, United States
Job Summary
Design production-grade Node.js services on AWS Lambda and API Gateway using event-driven serverless patterns. Secure APIs and integrations across internal systems, customer data, and third-party platforms while establishing technical patterns and reusable services for the contact center roadmap. Build observability pipelines with OpenSearch, CloudWatch, Kibana, and Snowflake, and implement automation and AI-enabled workflows to improve routing, agent support, and operational visibility. Migrate legacy telephony and contact center workflows onto modern platforms with disciplined design for future scale. This senior role supports Navan's modernization of the technical foundation behind its contact center environment, focusing on improved reliability, observability, and smarter customer and agent experiences.
Required Qualifications
- 5+ years of backend software engineering experience
- Node.js or TypeScript
- Strong API design, system architecture, integration, debugging, and asynchronous systems experience
- Hands-on experience with AWS Lambda or similar cloud/serverless architecture
- Experience with logging, monitoring, search, data pipelines, or production observability
- Practical use of AI coding assistants for development, testing, refactoring, and troubleshooting
- Fluency with GitHub workflows, including pull requests, code review, branching, and CI/CD collaboration
- Senior-level judgment to turn ambiguous operational problems into clean, maintainable technical solutions
Desired Qualifications
- Experience in contact center, telephony, customer support, or workflow automation environments
- Exposure to platforms such as Genesys Cloud, Twilio, Five9, NICE, Zoom Contact Center, or Avaya
- Familiarity with routing, queues, IVR, SIP, phone number management, or agent-assist workflows
- Experience with Snowflake SQL, Terraform, CloudFormation, AWS SAM, or related infrastructure tooling
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