Senior Azure Cloud Engineer-TurnPoint Technology (Philippines)

Conduct daily remote technical client work, including reviewing monitoring and backups, escalating issues to the CTO, and managing support tickets via Zendesk. Act as the primary liaison between clients and the internal team, walking customers through problem-solving processes in plain language while ensuring documentation closure. Lead project management by organizing daily activities, overseeing all projects to meet deliverables, and assisting with new client onboarding, licensing migrations, and cloud transitions. Mentor the tech team on best practices, champion company policies, and maintain high performance through continuous learning and technical certification acquisition.