Senior Automotive Technical Advisor
On-siteSuva, Central, Fiji
Job Summary
Consult with customers to assess vehicle concerns, perform preliminary diagnostics using scan tools and visual inspections, and provide clear explanations of recommended repairs and costs. Review and approve repair orders for accuracy, ensuring alignment with manufacturer guidelines, warranty requirements, and shop best practices to minimize comebacks. Collaborate with technicians and parts teams to troubleshoot escalated issues, interpret service bulletins, and recommend solutions for electrical, mechanical, and software-related problems. Lead training sessions for service advisors and junior staff on emerging technologies like ADAS, EV systems, and diagnostic protocols. Manage warranty claims and manufacturer communications, preparing detailed documentation and advocating for approvals to expedite resolutions and recover costs. Analyze service data and customer feedback to identify trends, propose process improvements, and contribute to shop performance metrics. Maintain up-to-date knowledge of OEM service information, recall campaigns, and industry regulations through ongoing education and certification renewals. Ensure compliance with safety standards, ethical advising practices, and customer privacy protocols during all interactions.
Required Qualifications
- High school diploma
- Associate degree in automotive technology or related field
- Minimum 7 years of experience in automotive service advising, technical support, or a similar role
- At least 2 years in a senior capacity
- ASE Service Consultant certification or equivalent
- Valid driver's license with a clean record
- Ability to work flexible hours, including occasional weekends
Desired Qualifications
- Additional credentials in diagnostics (e.g., A6 Electrical) or manufacturer-specific training
- Experience in multi-brand dealerships or independent shops handling luxury, import, and domestic vehicles
- Strong negotiation skills for warranty disputes and parts sourcing
- Results-oriented mindset for upselling maintenance services
- Familiarity with digital tools for virtual consultations, remote diagnostics, and customer portals
- Leadership abilities to mentor teams and contribute to departmental goals
- Passion for customer advocacy and problem resolution
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.