Senior Associate

Manage day-to-day IT incidents and service requests for Bangalore users, including support for development tools, hardware, and software requirements. Execute end-to-end on-boarding and off-boarding support, handling laptop provisioning, system access, asset recovery, and Zoho module updates. Prepare and validate Windows and Mac laptops against compliance checklists for replacements and new joiners. Maintain IT asset inventory with physical verification, track migration requests, and monitor patch updates for encryption and antivirus compliance. Provide dedicated support to CXOs and senior management, manage network activities including firewalls and switches, and coordinate with centralized teams for facility infrastructure. Setup end-to-end IT support for internal events and annual power shutdowns. Deliver dedicated entity support for Finfort, Spocto, and HR training sessions, including Slack setup, tenant maintenance, and user migration across entities.