Senior Associate
$39,520–$39,520 year
RemoteUnited States
Job Summary
Deliver high-quality service to customers and agents by accurately handling inquiries related to property and casualty insurance policies and billing. Manage approximately 50 inbound and outbound calls daily, efficiently resolving policy changes, service issues, and ensuring compliance with regulatory guidelines. Document customer interactions, policy updates, and resolutions within internal systems while meeting performance expectations in metrics-driven areas such as customer experience, handle time, and adherence. Maintain a dedicated work-from-home environment and participate in ongoing training to maintain licensure and product knowledge.
Required Qualifications
- Active Property & Casualty (P&C) or Personal Lines Agent License in the resident state
- Equivalent to a high school diploma or GED
- Prior customer service or call center experience in a fast-paced, high-volume environment, handling back-to-back calls and navigating multiple systems
- Ability to work flexible schedules within operating hours (7:00 AM–2:00 AM EST), including weekends, holidays, and accommodate schedule changes on short notice
- Comfortable working in a metrics-driven environment with defined performance goals (CX scores, handle time, quality, adherence, and productivity)
- Ability to perform essential job duties with or without reasonable accommodation in a remote work setup
- Access to a reliable internet connection and a quiet, dedicated workspace
- Willingness to complete typing test (24 WPM / 80% accuracy) and other pre-employment assessments as part of the hiring process
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