Senior Associate Specialist, System Support & Data
On-siteMumbai, Maharashtra, India
Mumbai, Maharashtra, IndiaOn-siteFull TimeSenior LevelEnterprise
Full TimeSenior LevelEnterprise
Job Summary
Implement, maintain, and enhance procurement and finance systems, platforms, and data solutions while supporting system upgrades, feature enhancements, and process automation. Translate strategic objectives into actionable system configurations and process improvements, monitor system performance and data quality, and establish controls to ensure adherence to global finance policies and regulatory requirements. Act as a key liaison between finance, IT, and business units to troubleshoot issues, facilitate user adoption, and communicate system updates. Monitor compliance with data governance standards, identify risks and anomalies, and collaborate with cross-functional teams to deliver operational efficiency and accurate reporting.
Required Qualifications
- Bachelor's degree in Accounting, Finance, Economics, Information Systems, Business Administration, or a related field
- 5+ years of experience supporting finance transformation initiatives, particularly in system implementation, process automation, or data optimization projects
- Moderate experience contributing to finance systems operations, including configuration, testing, deployment, and ongoing support across ERP or reporting platforms
- Moderate experience working with finance systems, data tools, and analytics platforms, supporting system performance monitoring, data validation, and issue resolution
- Moderate experience collaborating with cross-functional teams, including finance, IT, business units, and external vendors, to facilitate system adoption, process improvements, and operational efficiency
- Moderate experience supporting operational excellence or process improvement initiatives, including maintaining controls, compliance standards, and governance in finance systems and data
- Moderate experience assisting with training, documentation, and change management activities, ensuring smooth adoption of new finance systems, processes, and tools
- Hands-on experience with ERP and source-to-pay platforms (e.g., SAP, Oracle, Workday, Coupa, Ariba), including procurement and financial data management, reporting, system support, and process optimization
- Demonstrated expertise and proficiency in process automation, workflow configuration, and digital transformation technologies are required, including analytics and BI platforms such as Power BI and Tableau, Microsoft Power Platform solutions (Power Apps and Power Automate), and advanced technologies such as AI and RPA
- Knowledge of master data management, data validation, reconciliation, and reporting integrity
- Understanding of finance compliance requirements, regulatory frameworks, and internal control structures
- Ability to participate in UAT, configure system features, troubleshoot issues, and support system rollouts
- Ability to interpret system and data issues, identify patterns, and recommend actionable solutions
- Strong troubleshooting skills to resolve system, process, and data-related challenges efficiently
- Precision in handling data, system configurations, and reporting outputs to maintain accuracy and compliance
- Works effectively with finance, IT, business units, vendors, and change teams to deliver results
- Comfortable working in a dynamic, transformation-focused environment; learns quickly and adapts to new systems and processes
- Able to clearly explain technical concepts to non-technical stakeholders and document processes, issues, and resolutions
- Focused on operational excellence, process improvement, and supporting business needs through system and data solutions
- Takes responsibility for system and data quality, process adherence, and timely issue resolution
- Regularly moves equipment and other hardware up to ## lbs
- Frequently move about inside and outside of data center / facility
- Ascend / Descend a ladder and perform duties atop a raised platform
- Position self in small spaces
- Operate computer, peripherals, and other office equipment
- Perform work during US business hours and time zones
- Work onsite at a data center location
- Exposure to varying temperatures and loud noises
- Exposure to outdoor weather conditions
- Travel required 10% of time
- Perform work from a remote location with stable internet connection
Desired Qualifications
- Certifications like CPA, ACCA, CMA, Lean Six Sigma (Green Belt) or PMP, is advantageous
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