Senior Associate - Program Management, College Operations
On-siteMumbai, Maharashtra, India
Job Summary
Represent IIDE on-ground at assigned partner colleges to build relationships with senior stakeholders and faculty while ensuring smooth academic operations. Independently manage day-to-day coordination with trainers and college authorities, oversee classroom and digital tool setups, and own student success metrics including attendance, engagement, and retention. Act as the first point of escalation for complex student or college concerns, identify at-risk students, and implement interventions to reduce drop-offs. During peak admission cycles, execute on-ground admissions, counsel prospects, and coordinate enrolment confirmations. Support placement planning, organize industry workshops, and assist students with resume building and interview preparation. Mentor junior team members on execution standards and reporting quality while driving process improvements.
Required Qualifications
- 3–5 years of experience in academic operations, student success, college partnerships, or coordination roles
- Proven ability to independently manage campuses, programs, or stakeholder relationships
- Strong communication, coordination, and problem-solving skills
- Comfortable in execution-driven, on-ground roles with ownership responsibility
- Proficiency in Google Workspace, CRM systems, and reporting tools
- Based in Mumbai
- Experience handling escalations and resolving operational or student-related concerns
- Exposure to mentoring junior team members, interns, or Associates
- Ability to identify process gaps and drive operational improvements
Desired Qualifications
- Experience in higher education, edtech, or college partnership environments
- Familiarity with placement support, admissions execution, or student engagement initiatives
- Experience coordinating workshops, seminars, or industry networking sessions
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