Senior Associate Process Manager- Customer Protection- Hybrid

Develop and maintain formal process documents, including maps, diagrams, and project reports, while ensuring data quality and performance metric reporting. Lead coordination of initiatives such as yearly audits and consolidation efforts to ensure timeliness, and proactively suggest procedure improvements to drive variation reduction and waste elimination. Collect, analyze, and measure data to identify trends and gaps, translating AI-driven insights into actionable business outcomes for leadership. Resolve complex problems by interpreting policies and escalating breakdowns to involve the right stakeholders, while utilizing generative AI to accelerate documentation and root cause analysis. Provide clear communications and escalations to stakeholders to maintain transparency and meet department needs.