Senior Associate - Portfolio Strategy
On-site · Wilmington, Delaware, United States
Job Summary
Senior Associate - Portfolio Strategy for Chase Freedom portfolios. Lead the rewards and benefits book of work for the Freedom credit card portfolio; partner across analytics, finance, product, marketing, and design to develop and prioritize initiatives; analyze customer feedback and insights to identify opportunities for customer experience enhancements; advocate for customer needs across digital and human-assisted touchpoints; create clear, persuasive narratives connecting customer value to business impact; monitor program performance and align initiatives with card leadership and broader bank goals; require strong data, strategy, and storytelling capabilities to drive growth and profitability.
Required Qualifications
- Experience in customer experience, product management, servicing, or journey design
- Ability to influence across teams without direct authority and build strong partnerships
- Comfort with customer-centered design and translating insights into solutions
- Strong communication skills with proficiency in PowerPoint
- Ability to manage multiple initiatives and prioritize effectively
- Demonstrated focus on quantifiable outcomes for customers and the business
- Strategic mindset with familiarity in card economics and segment dynamics
- Collaborative, inclusive working style with a bias for action
- Preferred qualifications: Consulting or product strategy experience with proven results
- Analytical skills with the ability to interpret data and derive actionable insights
- Experience with synthesizing complex information into clear stories
- Track record of ideating and launching customer engagement initiatives
- Comfort navigating complex organizations and driving alignment
- Advanced problem-solving and planning skills
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