Senior Associate, People Success
On-sitePune, Maharashtra, India
Job Summary
Lead end-to-end India payroll execution while managing statutory compliances, audits, and regulatory filings to ensure accuracy and timeliness. Assist with US payroll processing, multi-state labor compliance, leave of absence administration, and EOR/PEO management across platforms like TriNet and Remote. Own routine administration and maintain precise employee records in core HR tools including HiBob and GreytHR throughout the employee lifecycle. Serve as the primary point of contact for employee inquiries and workplace grievances, delivering thoughtful advisory services with discretion. Improve operational efficiency by refining ticketing workflows and enabling smoother people processes while partnering with internal stakeholders to support company-wide initiatives and audit readiness. Work an afternoon shift (12:00 PM – 9:00 PM IST) within Mindtickle's global People Operations team, supporting the scaling of our revenue enablement platform.
Required Qualifications
- 5+ years of hands-on experience in core HR operations, payroll administration, and lifecycle compliance
- Strong practical understanding of India HR compliances alongside exposure to US labor regulations, multi-state compliance, and LOA processes
- Direct proficiency with modern HRIS, payroll, and PEO/EOR platforms, specifically HiBob, GreytHR, TriNet, and Remote
- Excellent written and verbal communication skills, with an empathetic approach to resolving sensitive employee relation queries
- Meticulous attention to detail, exceptional organizational abilities, and a solution-oriented operational mindset
- Master's degree or equivalent practical experience in Human Resources, Business Administration, or a related discipline
- Afternoon Shift (12:00 PM – 9:00 PM IST)
Desired Qualifications
- Prior experience working within Product Software or SaaS organizations
- Demonstrated experience handling HR ticketing systems and query management workflows
- Hands-on experience working directly with PEO/EOR partners for international employee operations
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