Senior Associate - Operations

Manage agents and direct clients to ensure adherence to credit terms while receiving and allocating payments from respective insurance policies. Investigate and resolve queries related to insurer/client accounts by liaising with agents, underwriters, and internal divisions, then chase and clear outstanding ledger entries to ensure accuracy. Process invoices, execute payments based on reconciled statements, and approve first and second-level payments within defined authority limits. Make outbound calls regarding aged debts and unallocated cash, verify bank account details for new payments, and prepare internal reports for process tracking. Identify and implement process improvement initiatives to enhance operational efficiency and support month-end and year-end closing activities.