Senior Associate Logistics
$300,000–$420,000 year
On-siteJaliga, State of Karnataka, Republic of India
Job Summary
Manage daily individual home-delivery order dispatches, international shipment coordination, and courier partner oversight while ensuring accurate documentation and compliance. Resolve escalation tickets related to logistics delays, monitor Freshdesk queries, and handle email communications with stakeholders. Approve courier bills, validate shipping charges, manage SO creation for ₹1 orders, and conduct credit note follow-ups with finance and partners. Perform stock clearance activities and maintain India Post recharge processes as assigned. Requires 3–5 years of logistics experience, proficiency in Excel for reporting, and strong problem-solving skills. CTC ranges from ₹25,000 to ₹35,000 per month with annual bonus and insurance benefits.
Required Qualifications
- 3–5 years of hands-on experience in logistics, courier management, shipment handling, or dispatch operations
- Proficient in Excel for tracking shipments, validating data, and generating operational reports
- Ability to build and maintain real-time dashboards for tracking dispatch volumes, shipment statuses, and operational metrics
- Ability to manage end-to-end shipment processes efficiently
- Strong knowledge of courier processes, billing cycles, and documentation
- Clear and professional communication for email queries and service desk tickets
- Skilled in working with multiple courier partners for timely pickup and delivery
- Excellent communication, coordination, and problem-solving abilities
- Ensures error-free documentation for dispatches and invoicing
- Ability to work in a fast-paced environment with high ownership and accountability
Desired Qualifications
- Experience with customer service tools like Freshdesk (preferred)
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