Senior Associate, HR Services
On-siteBudapest, Budapest, Hungary or Székesfehérvár, Fejér, Hungary
Job Summary
Manage employee and manager inquiries via MyKyndryl and HR ticketing systems to ensure end-to-end case resolution while maintaining SLA compliance and quality standards. Maintain employee data in HR systems, process employment documentation, execute employee lifecycle transactions, and support payroll-related processes and issue resolution. Act as the operational point of contact for France and Italy, coordinating with Payroll, HR Business Partners, and Tier 2/3 teams to manage dependencies and ensure consistent service delivery. Identify recurring issues to support process standardization, improve knowledge base content, and drive efficiencies in HR service delivery. Fluency in English and French is mandatory for this role within the EMEA HR Operations & Case Management Services team.
Required Qualifications
- Experience in HR Operations or HR Services with a strong focus on personnel administration and operational HR delivery
- Solid understanding of employee lifecycle processes, HR data management, and document handling
- Experience working in a high-volume, operational environment with strong focus on accuracy and compliance
- Experience with HR case management tools and ticketing systems (e.g., ServiceNow, MyKyndryl or similar)
- Ability to manage HR cases and operational tasks independently, ensuring SLA compliance and quality delivery
- Strong attention to detail and accountability for data accuracy
- Experience collaborating with Payroll, HRBPs, and broader HR stakeholders
- Fluency in English (written and spoken)
- Fluency in French (written and spoken) – mandatory
Desired Qualifications
- Experience supporting HR operations across multiple countries (experience within France and Italy is an advantage)
- Experience with payroll processes or cooperation with payroll vendors
- Familiarity with Workday or other HR master data systems
- Experience in process transitions or operational stabilization
- Experience contributing to knowledge base development and continuous improvement initiatives
- Strong technical skills, including Excel (advanced level), Power BI, and Power Automate (or similar tools), with the ability to support automation, reporting, and process efficiency improvements
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