Senior Associate-Healthcare Management
On-site · Cyberjaya, Selangor, Malaysia
Job Summary
Provide exceptional customer service by handling inbound hotline and chat inquiries for members and clients, acting as the first point of contact, logging interactions in TIPS, and managing cases with a focus on meeting SLA. Responsibilities include case ownership, proactive progress, and collaboration with cross-functional teams to ensure timely, professional service and to uphold policy compliance. The role emphasizes understanding member operations, live case management, and efficient task completion across assigned workloads, with logistics coordination to meet member and client needs.
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