Senior Associate - HCM Client Support
On-siteKuala Lumpur, Kuala Lumpur, Malaysia
EXPIREDKuala Lumpur, Kuala Lumpur, MalaysiaOn-siteFull TimeSenior LevelEnterprise
Full TimeSenior LevelEnterprise
Job Summary
Develop a deep understanding of customer needs and provide expert guidance regarding HR systems and services. Handle client feedback, emails, and inquiries professionally while collaborating with the IT team to resolve issues efficiently. Record and document all system issues and interactions accurately. Coordinate with the IT team to plan and initiate HR system projects, manage timelines, and oversee data migration processes to ensure accuracy. Clearly document system requirements and specifications. Work based on the client's business work days and office hours.
Required Qualifications
- Recognized University Degree in Computer Science/Information Technology or related discipline
- At least 3 years of experience in customer support role
- At least 1 year of experience using HR Systems
- Proven experience in customer support, project coordination, or a related field
- Willing to work based on the client's business work days and office hours
- Available for Work Visa Sponsorship
Desired Qualifications
- Strong understanding of HR systems and services
- Experience in data migration
- Payroll Accounting
- Payroll Legislation
- Payroll Management
- Payroll Software
- Payroll System Optimization
- Payroll Taxes
- Tax Compliance
- Tax Services
- Withholding Tax
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.