Senior Associate Director, Predegree Advising and Admissions Policy Management
$90,000–$110,000 year
HybridCambridge, Massachusetts, United States
Job Summary
Lead admissions operations and planning, including applicant recruitment, evaluation, event planning, and policy workflow development. Oversee the consistent interpretation and administration of predegree advising and admissions policies while supervising the advising team. Ensure compliance with university policies and resolve complex student matters and complaints. Manage the policy petition process, evaluate complex requests, and prepare materials for escalation. Integrate and analyze quantitative and qualitative data from multiple systems to develop reports and dashboards that inform decision-making. Directly manage advisors and the Assistant Director, providing coaching, performance management, and operational guidance. Participate in the OPA&A leadership team for managing degree program changes and application reviews. This role reports to the Harvard Faculty of Arts and Sciences.
Required Qualifications
- Bachelor's degree or equivalent work experience
- Minimum of 7 years' relevant work experience
- 35 hours per week
- Identity, Education
Desired Qualifications
- Master's degree in higher education administration, business administration, or a related field
- Significant experience in admissions, advising, student services, higher education administration, or a related field
- Demonstrated success supervising, coaching, and developing professional staff
- Experience interpreting, applying, and communicating complex policies and regulations
- Experience managing sensitive or high-risk situations using sound judgment, discretion, and diplomacy
- Demonstrated analytical skills with experience interpreting quantitative and qualitative data to inform operational and strategic decisions
- Experience improving business processes and implementing operational efficiencies
- Ability to lead cross-functional initiatives and build effective working relationships across diverse stakeholder groups
- Advanced proficiency with Microsoft Office applications, particularly Excel, Word, and PowerPoint
- Experience with enterprise student information systems, CRM platforms, and reporting tools (Banner, Salesforce, JIRA/Confluence, or comparable systems)
- Excellent interpersonal, written, verbal, and presentation skills
- Demonstrated ability to prioritize competing demands, manage multiple initiatives, and perform effectively in a fast-paced environment
- A cover letter
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