Senior Associate, Client Success
$46,988–$112,200 year
Remote · Illinois, United States
Job Summary
Senior Associate, Client Success at Oak Street Health (CVS Health) focuses on onboarding and expanding adoption of RubiconMD within client organizations. Responsibilities include leading end-to-end implementation initiatives across client segments, building relationships with clinicians and leadership (including C-Suite), promoting platform engagement, onboarding users, facilitating trainings, ensuring client retention and contract renewals, developing clinician engagement initiatives to foster a culture of eConsults, providing insights to product and development teams, supporting Growth team deliverables, and collaborating cross-functionally with teams such as business development, operations, analytics, product, legal, and finance. The role requires ~10% travel to client/clinic sites when travel is permitted, and emphasizes collaboration, leadership, and communication skills, with a base pay range of $46,988 to $112,200 annually and eligibility for CVS Health bonus programs.
Required Qualifications
- 2+ years of experience in a client-facing role including but not limited to: account management, consulting, clinician engagement, provider relations, clinician education, or practice transformation
- Understanding of best practice primary care workflows and value-based care initiatives
- Client-facing experience in consulting, clinical integration or transformation activities, account management, EMR workflow development or assisting providers with change management is preferred
- Experience conducting user experience research related to clinician engagement is a plus
- Strategic planning and execution capabilities; strong documentation habits
- Public speaking and training facilitation skills
- Proficiency with Microsoft Office and Google Suite
Desired Qualifications
- 2+ years of experience in client-facing roles (account management, consulting, clinician engagement, provider relations, clinician education, or practice transformation)
- Understanding of primary care workflows and value-based care
- Experience in EMR workflow development or change management
- User research related to clinician engagement
- Strong planning, organization, and documentation skills
- Public speaking/presentation skills
- Ability to work cross-functionally with teams (business development, operations, analytics, product, legal, finance)
- Proficiency with Microsoft Office and Google Suite
- Willingness to travel ~10% for training to client/clinic sites (post-COVID)
- Entrepreneurial and execution-focused mindset
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