Senior Associate, Client Service
$59,300–$72,400 year
HybridToronto, Ontario, Canada
Job Summary
Deliver research and analytics projects focused on brand performance, creative effectiveness, and innovation, including questionnaire design, sample planning, and analytical framework development. Conduct rigorous quality assurance checks for customer experience measurement programmes and produce high-quality reports that translate findings into actionable recommendations. Manage project timelines, collaborate with cross-functional teams and clients, and identify opportunities to improve research delivery processes. Support the execution of large-scale customer experience programmes while maintaining proactive communication regarding project status and data investigations.
Required Qualifications
- 2-3 years of experience in market research
- exposure to quantitative methodologies
- Strong analytical and problem-solving capabilities
- ability to turn data into insights
- Excellent written and verbal communication skills
- Strong attention to detail
- project management skills
- Proficiency with Microsoft Office
- Proficiency with research tools such as SPSS or similar analytics platforms
- A curious, proactive and growth-oriented mindset
- Hybrid 3 days/ week in-office
- Location: Toronto, Canada
Desired Qualifications
- Experience supporting Customer Experience (CX) programmes
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